CRM Executive

About us

Joining Popsa right now is pretty exciting. According to Deloitte, we are one of the UK’s fastest-growing tech startups, and in 2022 the Financial Times ranked us in the Top 5 fastest growing software companies in the whole of Europe.

We have the backing of some of the best investors in the world. Our native iOS and Android apps are available in 12 languages – attracting more than 3 million users to date–and we ship to over 50 countries around the world. Phew.

So why is Popsa so hot right now? The reality is, people have never taken more photos than we do today. Our phones are literally crammed with memories. But although we’re good at capturing moments – we’re not as good at doing anything with them. They’ll often sit forgotten on our devices or in the cloud.

And then Popsa came along. Founded in 2016, we’ve built an award-winning app that’s made printing your memories so easy and accessible, anyone can do it. No more barriers. No more time-wasting. In fact, everything we do as a business is designed with this ethos. We help people turn their best moments into something beautiful and lasting, in no time at all.

Today we’re best known for photobooks, but our vision of the future goes far beyond print. We’re building a platform to help people to curate their experiences in lots of exciting ways. We want to become THE place where people come to capture their life stories. To celebrate their most important people and relationships. To create lasting meaning from their experiences.

The role

As CRM Executive, this is a new role to the Popsa team and an exciting opportunity to work across a variety of countries, audiences and channels to help grow our repeat customer base. It's a hands-on role, shaping the CRM calendar. You’ll work closely with our creative team, coming up with ways to inspire Popsa users to document great milestones and shared celebrations - but also the smaller moments in life.

Our customers will be at the heart of everything you do. You’ll learn more about them & their motivations, personalising our campaigns to increase relevance and improve click through rate.

You'll be the kind of person who can’t wait to look at the results shortly after a send, arriving at kick off meetings armed with ideas to innovate and improve off the back of this analysis. You’ll be confident in presenting your ideas to the rest of the team, and proactive in collating the insights and research to back them up.

You’ll be responsible for making sure our CRM is best in class, keeping on top of trends & best practices to improve our Inbox Placement Rate. Our campaigns go to millions of users, so you’ll need an excellent eye for detail and strong technical skills.

Responsibilities

  • Brainstorming new ideas for email and push campaigns and A/B tests with the wider Marketing & Creative Teams
  • Working with the product team to understand new app features, building educational content into campaigns to increase uptake
  • Working with other teams across the business to establish customer motivations and needs
  • Identifying and building customer segments
  • Ensuring CRM campaigns are clearly briefed to the Creative Team
  • End to end campaign execution; building, testing & sending email, push and SMS campaigns in Leanplum (our mobile engagement platform)
  • Analysing data from our CRM and analytics platforms, and reporting back on results
  • Supporting the rest of the CRM team with optimising drip campaigns, growing our Refer-a-Friend scheme, and executing offline campaigns

Required skills/experience

  • 2+ years’ experience in a marketing role, specialising in CRM
  • Solid experience using an ESP/CRM system to create and send B2C email campaigns
  • Good knowledge of HTML & CSS, with the ability to edit existing templates
  • Proactive self-starter, driven and ambitious and always looking for ways to improve and innovate
  • A creative-thinker
  • Impeccable attention to detail
  • Excellent communication skills; confident in speaking up
  • Strong organisation skills, with the ability to multitask and prioritise
  • Understand email marketing best practice and staying on top of trends
  • Comfortable with analysing data, problem solving and making decisions
  • Strong team player, great at collaboration across a variety of functions

Desirable skills (but not essential)

  • Experience in the mobile app industry
  • Knowledge of German/French or US markets

How to Apply

  • Email jobs@popsa.com with your CV

Applications

If you're interested in this role we'd love to hear from you!

Send us an email with a covering letter as well as a CV and/or portfolio where appropriate.

We'll get back to you as soon as we can.

Apply for this job

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